Tuesday, March 18, 2014

Blog 17: Fourth Interview


  1. How does sharing your knowledge to customers generate store sales ?
  2. How can you add value to yourself and your Starbucks store?
  3. How can we add value to a business by enhancing the customer's experience? 
  4. What benfits can you expect from creating  positive experiences within your store?
  5. How does examining an individual customer's dissatisfaction improve the store within?
  6. In what ways can you use criticism directed at your store to improve your functioning of the store including the partners?
  7. How does Starbucks being committed to environmental leadership change the aspect of the company?
  8. Why do Starbucks executives and managers alike understand the importance of personal connections with customers?
  9. How does a manager challenge partners to be considerate of needs on a global level?
  10. How does being knowledgeable of Starbucks products and services impact the store?
  11. How can a sucessfull Starbucks store become an asset to the community it serves?
  12. Explain the importance on listening and responding to the ideas and suggestions of partners.
  13. What can a manager do to improve the store if its not meeting Starbucks expectations financially?
  14. Why is customer satisfaction so significant to the company? 
  15. Why is the environment surronding the store, "the Starbucks sensation" play such a importance role for the Starbucks Experience?
  16. How do you and your team attend to the details that affect the experience you wish to create?
  17. When your customer experience is compromised by missed details how can reestablish that experience?
  18. How do stores differentiate when it comes to customer satisfaction? 
  19. What are some things that can affect the reputation of your store? 
  20. How has Starbucks change society that we live in today?

1 comment:

  1. The content is good...it is important that you proofread things you submit.

    1. I'm not sure I understand this one. Can you clarify?
    2. Is "add value" a term used at Starbucks? Otherwise, rephrase.
    4remove enhancing your ability
    5 Nice
    8How do
    16 do
    18 ? Clarify

    ReplyDelete