Blog 20: Exit Interview

 What is your essential question and answers?  

• What is most important in managing a profitable Starbucks?
• A manager can best have a profitable Starbucks if they:
• create a positive and productive team environment. 
• have a team that is knowledgeable of your products and services
• become actively involved in the community. 

What is your best answer and why?

• Community Involvement. 
• Perhaps the most successful companies throughout the United States are those are participate in the community. Not only do these companies actively participate in the community, they create a voice for themselves being globally aware.  The community the store serves is the key to success for Starbucks. Starbucks stores must actively build relationships with an community and customers, this improves business performance by having the store connect with the diserve cross-sections of the community.

What process did you take to arrive at this answer?

• It actually took me a while to come up with this answer because Starbucks has actually done multiple things to try and become successful and majority of them have allowed them to successfully expand therefore Howard Schultz actually explained that "its not about the making money anymore, its about the community and the people within the community." This provided me with my third answer and ultimately my best answer. 

What problems did you face?  How did you resolve them?

• One of the issues  during was the ability to perform to activities that relate to my Independent Component 2. Not only this but getting evidence of these activities while working on the floor is prohibited by Starbucks. I had to speak with my manager and explain to him the importance of expanding our knowledge of coffee with activities relating to my Independent Component 2. During this week of me trying to get evidence, I was able to take a few shots of my store's coffee tasting we had. 

What are the two most significant sources you used to answer your essential question and why?

• Source 19: The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary  by Joseph Michelli 
• The book shares many key components on what has made Starbucks successful and allowed them the ability to expand as successful as they did throughout the world. Currently working for Starbucks I have the ability to get company articles however this book provides the perspective of what society expects from Starbucks and the experience customers should receive after visiting any Starbucks store. It explained the key components of Starbucks and how community awareness is one major part in the Starbucks movement. 
• Mentor: Daniel Lerch, Current store manager at Archibald and 60fwy.
• My mentor basically held the answer to any questions I had during my Independent Component. He explained the importance of why stores should always help the community and get to know how they view our impact in their area. Explains multiple questions with reasons and due to his background with Starbucks its clear he's a reliable source.